Terms and Conditions

These Terms govern your access to and use of Statxt LLC’s websites, products, and services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. If your organization has a separate written agreement with Statxt LLC covering the Services, that agreement controls to the extent it conflicts with these Terms.

Eligibility

You must be at least 18 years old (or the age of majority where you live) to use the Services. The Services are not intended for children, and you may not use the Services if you are under 18.

Accounts and security

You are responsible for maintaining the confidentiality of your account credentials, restricting access to your account, and all activities that occur under your account. You must promptly notify us if you suspect unauthorized access, loss, or misuse of credentials.

Acceptable use and messaging compliance

You agree not to misuse the Services. You are solely responsible for your (and your users’) use of the Services, including compliance with all applicable laws, regulations, carrier requirements, and industry guidelines governing messaging and privacy (including laws related to consent, marketing, telemarketing, and do-not-contact requirements).

We may suspend or terminate access to the Services, disable content, block sending, or take other action if we believe your use of the Services violates these Terms, applicable law, carrier/provider requirements, or poses risk to the Services, us, our partners, or others.

Call recording compliance and responsibility

If you enable or use call recording features on the Services, you are solely responsible for complying with all applicable federal, state, and local laws regarding call recording and consent.

• Providing clear notice that a call may be recorded.
• Obtaining any required consent prior to recording.
• Determining whether one-party or all-party consent is required in the applicable jurisdiction(s).

Statxt LLC does not determine the legality of call recording on your behalf and makes no representation that recording calls is lawful in any specific state, country, or jurisdiction.

Recording laws vary by location. You acknowledge that it is your responsibility to know and comply with the laws of the state(s) or country(ies) in which you and your call participants are located. Statxt LLC does not monitor, enforce, or validate your compliance.

Without limiting your indemnification obligations in these Terms, you agree to indemnify and hold Statxt LLCharmless from any claims, penalties, fines, or liabilities arising from your use of call recording features.

Media messaging (MMS) and file transmission

If the Services allow you to send, store, or transmit media (including MMS, images, files, or attachments), you are responsible for the legality of your content and your compliance with applicable law, carrier rules, and platform policies.

Acceptable use

• Do not send, store, or transmit media that is illegal, deceptive, misleading, or fraudulent.
• Do not send, store, or transmit media that contains adult content, hate speech, or violence.
• Do not send, store, or transmit media that violates carrier rules, provider requirements, or applicable law.

We may restrict, limit, throttle, or disable MMS, media messaging, or file transmission based on industry type, carrier requirements, risk profile, deliverability concerns, or regulatory requirements.

Industry-based restrictions and enforcement

To protect platform compliance and deliverability, Statxt LLC may approve or deny messaging capabilities based on industry, limit throughput, restrict content types or features (including MMS), or suspend or terminate accounts that pose compliance, regulatory, or carrier risk.

High-risk or restricted industries may include (but are not limited to): financial services or lending, debt collection, legal services, healthcare, adult content, gambling or gaming, and cannabis/CBD or controlled substances.

Restrictions may be applied without notice to protect platform integrity, deliverability, and compliance.

Financial services and other regulated messaging

If you operate in financial services, banking, lending, insurance, investments, debt collection, or similar regulated categories, or if your industry is treated as higher risk by carriers or messaging providers, you may be subject to stricter workflows than other customers. These can include additional verification, pre-approved message templates, send-time or content restrictions, manual or staged approvals, lower throughput, and other controls required by law, carriers, or industry programs (including 10DLC and analogous regimes).

You must follow all such workflows and any written instructions we provide for your account. If you fail to comply, we may suspend or terminate access, block sending, or take other remedial action. You acknowledge that non-compliance can result in fines, penalties, surcharges, or fees assessed against us or you by carriers, aggregators, regulators, or industry bodies. You agree that we may charge you for compliance-related administrative fees, cost recovery, or pass-through amounts attributable to your account or messaging activity, including amounts we are required or permitted to pass through to your organization under carrier or provider rules. You are responsible for paying those amounts when invoiced or charged.

Carrier, aggregator, and registry decisions (including 10DLC brand or campaign rejection, suspension, throttling, or shutdown) are outside Statxt LLC’s direct control. While we may provide commercially reasonable assistance to help restore sending (for example, remediation guidance, resubmission support, or operational coordination), Statxt LLC is not liable for any 10DLC shutdown, interruption, or related losses, including lost revenue, missed opportunities, penalties, or downtime arising from third-party enforcement actions.

TCPA, 10DLC, and messaging infractions

You are solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), applicable state telemarketing laws, 10DLC program requirements, and carrier/provider messaging policies. If your account is associated with suspected or confirmed TCPA violations, 10DLC infractions, or related compliance breaches, we may suspend or terminate your account immediately, with or without prior notice, to protect platform integrity and legal compliance.

For this section, an “Infraction” includes suspected or confirmed non-compliant messaging activity, including (without limitation): missing or invalid consent records, failure to honor opt-out requests, sending to suppressed or do-not-contact recipients, misleading or prohibited campaign content, sender identity or brand misrepresentation, campaign registration mismatch, and unusual complaint or carrier rejection patterns that indicate potential policy or legal violations.

We may investigate potential Infractions and take immediate protective action while an investigation is pending, including message blocking, throughput reduction, number or campaign suspension, feature restrictions, account holds, or full account termination.

You agree to cooperate with any compliance review and provide requested supporting records promptly, including consent evidence, opt-in/opt-out logs, message templates, campaign metadata, and related audit artifacts. Failure to provide reasonably requested documentation may itself be treated as an Infraction.

Accounts suspended or terminated for TCPA or 10DLC infractions are not eligible for refunds for subscription fees, platform fees, credits (including unused credits), setup fees, registration fees, pass-through carrier/provider charges, or other amounts paid, except where a refund is required by applicable law.

You acknowledge that statutory damages, penalties, carrier fines, and other liabilities may apply to non-compliant messaging activity. Where permitted by law, your organization may be responsible for amounts assessed in connection with such violations, including amounts up to $1,500 per message per infraction, plus related carrier/provider pass-through charges, administrative costs, and legal expenses.

Where permitted by law and your payment agreements, we may recover or set off such amounts against account balances, credits, future invoices, stored payment methods, or other amounts payable by your organization.

Reinstatement after suspension is discretionary and may require remediation steps we specify, including policy/process changes, additional controls, payment of outstanding liabilities, and successful completion of any required review period.

You may submit a written appeal of an Infraction action within fourteen (14) days of notice, with supporting documentation. We will review appeals in good faith, but we are not obligated to restore access unless and until we determine risk has been adequately resolved.

This section, including your payment, cost-recovery, indemnification, and liability obligations, survives suspension or termination of your account.

Platform control and feature availability

Statxt LLC may, at any time, modify, restrict, or remove features; block specific content, message types, or media; or suspend or terminate accounts for policy violations or risk management.

Feature availability is not guaranteed and may change based on carrier rules, legal requirements, provider constraints, or platform risk assessments.

Information about others

You may upload, store, or process information about other individuals (for example, contacts and message recipients) in connection with your use of the Services. You represent and warrant that you have the right to provide that information to us and to use it with the Services, including any required notices and consents, and that your use will comply with applicable law.

Payments, subscriptions, and credits

Certain features require payment (for example, subscriptions and credit purchases). Payments may be processed by third-party payment processors (including Stripe, Square, and Chargebee). We do not store full payment card numbers and rely on our payment processors to handle sensitive payment information.

Refunds: The initial subscription charge is refundable only before your 10DLC submission is approved. 10DLC-related fees, credit purchases (including unused credits), and most subscription or platform charges are non-refundable except where required by law or as expressly stated below.

Billing issues and restoring service

If your access to the Services is limited or suspended because of a failed payment, chargeback, disputed charge, or similar billing issue, and you then complete payment or resolve the dispute in good faith, we will use commercially reasonable efforts to restore your service within fourteen (14) days after we confirm successful payment or resolution, unless a longer period is required by law, carrier or provider action, or circumstances outside our reasonable control.

Refund when you were charged but sent no messages

If you were charged a recurring subscription or platform fee for a given calendar month and, according to our records for your account, you did not send any outbound messages through the Services during that month, you may request a refund of that month’s applicable subscription or platform fee by contacting support@statxt.com within thirty (30) days of the charge date. If we approve your request, we will refund the eligible subscription or platform portion of that charge. Taxes, payment processing fees, and other non-recoverable third-party pass-through charges will be deducted from the refund. This limited refund does not apply to 10DLC or brand registration fees, one-time setup fees, usage-based credit purchases, or charges for months in which any outbound message was sent, except where a greater right is required by applicable law.

If you purchase credits, you authorize us to maintain records of your credit purchases, balances, and usage. Credits are used to access or consume certain Services (for example, messaging usage) and may be deducted based on your activity. Except where required by law or expressly stated otherwise, credits are non-transferable and non-refundable.

You are responsible for all fees, taxes, and charges associated with your account, including charges incurred by your users and any activity conducted under your account.

Segments and Messages

For billing, delivery, and reporting purposes, a “Message” refers to a single outbound or inbound communication request submitted through the Services (for example, one SMS or MMS send action). A “Segment” refers to the underlying unit of carrier transmission used to deliver a Message.

SMS messages are limited in length (typically 160 characters for GSM-7 encoding or 70 characters for Unicode). Messages that exceed these limits are automatically divided into multiple Segments by the carrier. Each Segment is transmitted and billed separately, even if the recipient’s device displays the Segments as a single combined message.

Charges, usage limits, throughput calculations, and credit deductions are based on the total number of Segments transmitted or received, not solely on the number of Messages submitted. Content that includes special characters, emojis, attachments, or media may reduce the character limit per Segment and increase the number of Segments required.

Payment integrity, processor reviews, and account holds

You represent that you are authorized to use any payment method submitted for your organization and that all payment information you provide is accurate. Your organization is responsible for all payment activity, purchases, and use of the Services conducted by your users and anyone with access to your workspace.

For this section, a “Payment Integrity Issue” includes any circumstance we reasonably associate with payment risk or abuse, including (without limitation): a failed, declined, reversed, or refunded payment; a chargeback or payment dispute; a processor, bank, or card-network risk alert; suspected unauthorized or stolen payment instrument activity; abnormal purchase or credit-usage patterns; payout holds or compliance reviews imposed on us by a payment processor; or any request from a processor that we refund, reverse, or investigate a transaction.

Payment processors and financial partners make independent risk decisions. We do not control their reviews, timelines, or outcomes. When a processor notifies us of a Payment Integrity Issue, we may comply with their instructions (including processing refunds or reversals) even before a final determination is made.

Protective action and investigation

If we suspect or confirm a Payment Integrity Issue, we may investigate and take immediate protective action with or without prior notice, including: limiting or suspending your organization, workspace, or individual users; blocking new purchases or credit top-ups; freezing credit balances; restricting sending, telephony, or other features; placing accounts on billing hold; declining reinstatement; or terminating access to the Services. We may apply these measures to an entire organization when the issue relates to organization-level billing, credits, or shared workspace activity.

You agree to cooperate promptly with any payment or fraud review and to provide reasonably requested information (for example, authorization for the payer, business purpose, invoices, or identity and business verification). Failure to cooperate may extend a hold or be treated as a Payment Integrity Issue.

Credits, usage, and reversed payments

Credits and metered usage (including messaging segments, telephony, and related Services) may be consumed when submitted through the platform. Except where required by applicable law, credits that have been consumed are not restored, re-credited, or refunded if the underlying payment is later disputed, reversed, refunded, or charged back, or if access is limited or terminated due to a Payment Integrity Issue.

Where permitted by law and your payment agreements, we may recover amounts related to a Payment Integrity Issue by charging stored payment methods, invoicing your organization, adjusting or voiding credit balances, or setting off against future payments, credits, refunds, or other amounts owed to you.

Chargebacks, fees, and reinstatement

You are responsible for chargebacks, payment disputes, processor fees, fines, and similar assessments attributable to your organization’s payment activity, including amounts processors pass through to us. Accounts limited, suspended, or terminated due to a Payment Integrity Issue are not eligible for refunds of subscription fees, platform fees, credits (including unused credits), setup or registration fees, or other amounts paid, except where a refund is required by applicable law.

Reinstatement after a Payment Integrity Issue is at our sole discretion. We may require a cleared payment method, prepayment, additional verification, execution of a corrective plan, payment of outstanding amounts, and completion of processor or internal review before restoring access. The fourteen (14) day service restoration target in the Payments section does not apply while a Payment Integrity Issue is unresolved.

You may submit a written appeal within fourteen (14) days of notice of a Payment Integrity action, with supporting documentation. We will review appeals in good faith but are not obligated to restore access unless and until we determine the issue has been adequately resolved.

This section, including your payment, cost-recovery, indemnification, and liability obligations, survives suspension or termination of your account.

Service operation, automated processing, and logging

The Services may process data automatically to operate features such as message delivery, routing, carrier compliance enforcement, fraud prevention, and performance monitoring. We may create and retain logs and records (including messaging metadata, delivery events, and system activity) to operate the Services, support customers, detect abuse, and meet legal and compliance obligations.

Data storage, retention, and deletion

We retain information for as long as reasonably necessary to provide the Services, maintain business records (including billing and transaction records), enforce these Terms, resolve disputes, prevent abuse, and comply with legal obligations. Retention periods may vary depending on the type of data and the purpose for which it is processed. Some information may be retained after account closure where required or permitted by law.

The Services may store message content, media files, and related metadata, and (if enabled) call recordings and call metadata, as part of normal platform operation.

Right to delete data

Statxt LLC reserves the right, at its sole discretion, to delete call recordings, messages, media, or metadata, limit retention periods, or remove stored data to comply with legal, operational, security, or provider requirements. Data deletion may occur to comply with law or legal requests, to protect platform integrity, due to storage limits or policy changes, or upon account suspension or termination.

Statxt LLC is not liable for data loss resulting from such actions.

International use

The Services may be operated from the United States and may involve processing and storage of information in the United States and other locations where we or our service providers maintain facilities. By using the Services, you understand that information may be processed in jurisdictions that may have different data protection laws than your jurisdiction.

Intellectual property

We and our licensors own the Services, including all related software, technology, and content (excluding your content). Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

You retain ownership of content you submit to the Services. You grant us a limited license to host, process, transmit, and display your content solely to provide, secure, and improve the Services and as otherwise described in our Privacy Policy.

Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, Statxt LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, OR THAT MESSAGES WILL BE DELIVERED (AS DELIVERY MAY DEPEND ON CARRIERS, NETWORKS, AND THIRD-PARTY PROVIDERS).

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Statxt LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Statxt LLC’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO Statxt LLC FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

You will defend, indemnify, and hold harmless Statxt LLC and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your content; (c) your messages and communications; (d) your violation of these Terms or applicable law (including messaging and privacy laws); or (e) unauthorized or disputed payments, chargebacks, payment fraud claims, or Payment Integrity Issues (as defined in these Terms).

Termination

You may stop using the Services at any time. We may suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms, we are required to do so to comply with law or provider requirements, or your use creates risk or harm.

Upon termination, your right to use the Services will stop. Sections that by their nature should survive termination (including payments, disclaimers, limitation of liability, indemnification, and dispute terms) will survive.

Privacy

Our Privacy Policy describes how we collect, use, and share information.

Changes

We may update these Terms from time to time. Changes will be effective when posted. If changes are material, we may provide additional notice as required by law. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

Contact

Questions about these Terms: support@statxt.com